Warranties

Defects & Warranty Policy

At times there will be products that fail due to a manufacturer defect. Hill Marine warranties all Signature brand propellers and products for one year from the purchase date. Generally, warranties cover defects in materials and workmanship. Damage from unintended style of use, abuse, neglect, accidents, driver error and racing are not covered under any warranty. It is at the sole discretion of the manufacturer to repair or replace defective merchandise. Labor and shipping are not covered under any warranty and are the responsibility of the customer.

Hill Marine will extend to its customers most manufacturers’ warranty on merchandise we sell. Otherwise, we make no warranty, express or implied, as to the reliability or dependability of any particular product(s) or merchandise purchased from our catalog, website, advertising and/or store site.

Hill Marine shall not be responsible for the improper use of the products sold and the customer is urged to exercise caution and take all necessary safety measures in using and installing the merchandise.

How do I make a warranty claim?

To make a warranty claim please follow these steps:

   1.  Call Hill Marine Customer Service at (714) 855-2986. Let us know the part number, Order number, and the specific defect.

   2. We will check the Order history to confirm the date the item was purchased and determine if the item is still under the warranty time limit.

   3. Hill Marine will assign a Warranty RMA (Return Merchandise Authorization) number.

   4. Prepare a brief description of the defect. Remember that this is necessary for Hill Marine or the manufacturer to evaluate the damage and determine the best course of action. (Repair/ Replace / Return).

   5. Pack your return in a sturdy shipping carton using indestructible packing tape.

   6. Send your return to:

Hill Marine

Attn:  Hill Marine Warranty (your order #)

2683 Halladay Street, Santa Ana, CA  92705

          * Make sure to keep a record of the returning shipment. Hill Marine cannot be responsible for the returned items until we have signed for the packages.