How do I create an account?
- Click the "My Account / Order Status" link at the top right side of our site.
- Enter your email address.
- Select "I am a new customer".
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
PROPELLER EXCHANGE POLICY
PROPELLER EXCHANGE POLICY
Unfortunately, due to the nature of propellers, selecting the right propeller for your boat the first time doesn’t always happen. With this in mind, Hill Marine.Net has provided a FREE exchange policy to the original purchaser of any Stainless Steel propeller,
(Signature brand, stocking size only)
GENERAL EXCHANGE POLICIES:
To ensure the highest degree of performance for your boat, Hill Marine.com will offer the original purchaser of any Signature brand propeller a one time free exchanges within (45) days of the shipping date. Only standard diameter and pitch sizes can be exchanged. (Standard diameter and pitch sizes are listed in the propellers section of our catalogue).
The customer is responsible for ordering the correct propeller. If a wrong propeller is ordered, Hill Marine can exchange it free of charge. This exchange policy is limited to forty five (45) days after the original shipping date. All propellers must be in like new condition without nicks, bends or scratches.
Please use care when ordering any propeller. Our experienced sales staff is available to help you if you have any questions. However, we cannot be held responsible for final recommendations. When like propellers are exchanged, there is no exchange fee. When “upgrading”, you pay the difference of the propeller. If you “down-grade” in price any remaining credit will be applied to an in-house credit for future use.
We offer no exchanges on performance parts, drive parts, and custom performance or race propellers.
A return authorization number must accompany any and all products being shipped back for exchange along with the copy of the original invoice.
Hill Marine reserves the right to change any standard pitch and diameter size at any time without prior notice.
Any propeller being returned for credit may be returned within thirty (30) days of the original shipping date. The propeller must be in new unused condition with all original packaging. Any propeller returned with grease residue or any inclination of use will not be accepted. All returns must have a return authorization number. Freight must be prepaid and a copy of the original invoice included.
All return items are subject to a 15% restocking charge. Any product sent back that is damaged or
incomplete will not be accepted. Customer is responsible for adequate packaging of all returned product.
Claims for shortage or errors in shipment must be made within 7 days of receipt of shipment and must include a copy of the invoice.
Any Signature brand propeller (non surface piercing) sold through Hill Marine.com will include a one (1) year warrantee from the original shipping date. …..
2683 Halladay St.
Santa Ana, CA 92705
Customer Service # 714-855-2986