Shipping

 How do we handle backorders?

At times demand for a product will exceed our on shelf inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please note the stock status of the items you ordered on your email order confirmation. Orders are not charged until the item ships, so any backorder will not be charged to your card.

Hill Marine will inform customer of any backordered items. Orders will ship regardless of any pending back orders. Items on backorder will stay on order until order is filled or customer cancels balance of order.

If you have ordered an item that becomes discontinued, it will be cancelled from your order. We will notify you via email or telephone of the adjustment to your order. Customers are responsible for the total amount of freight due at time of shipping backordered parts.

 

When is our shipping cut-off time?

Next day and 2-Day orders received by us before 12:00 Noon PST are shipped the same business day. Shipping takes place Monday-Friday; shipping is closed on the weekends. Ground UPS shipments ship out within 24-48 hours. If you received our order confirmation email Monday – Friday, before 12:00 Noon PST, your order will be shipped the same day we received it. If the order has a backordered item on it and you would like the order to ship, please call Customer Service at (800) 762-0309. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.

Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone numbers and e-mail address.

If you are paying by personal check, please allow seven to ten days for bank processing or the time it takes for your funds to become available.

 

How long before I receive my order?

Hill Marine uses UPS for all lower 48 U.S. state deliveries. All International shipments ship via International UPS.

UPS Ground - 2 to 7 business days for delivery.

Deliveries are made Monday through Friday, weekends don’t count.

UPS Express - Next Day (by 3:00 PM), 2-Day and 3-Day (4:30 PM non-residential / 7:00 PM residential).

Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.

Please make a note: All UPS Express shipments require a signature. We ship using this method to insure that your order is delivered securely. If you want your order delivered without a signature, please contact UPS (1-800-PICK-UPS) prior to shipment. They will let you know of the process to set that up.

 

Custom Props and Parts

If you are ordering a custom prop or part please note that all custom ordered props and parts must be ordered through Hill Marine by telephone at (800) 762-0309.  Please allow 3-7 business days to process custom order items unless otherwise notified. Please give us a call at (800) 762-0309 for any other questions in regards to your custom order.

 

Special Orders

All special order props and parts not listed on this website, must be ordered by telephone only at Hill Marine (800) 762-0309. Special parts may be able to be drop-shipped from manufacturers if available. Allow 3-7 business days to process special order items. Please give us a call at (800) 762-0309 for any other questions in regards to special orders.

  

How do I check the status of my order?

You can call our Customer Service Dept. at (800) 762-0309 get up-to-date order information.

Please note the stock status of the items you ordered on your email order confirmation. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and shipping to address are not the same. For this reason it is important that you provide your correct phone number and e-mail address.

 

How do I track my order?

At the time of your order shipment, you will receive an email notification from UPS. This will confirm that the order is in transit and give an estimated delivery date. You may contact UPS for further shipment information.

You can also call the Hill Marine Customer Service Dept. at (800) 762-0309 to get your shipment tracking numbers. Please be sure to have your Order Number handy to expedite your request.